Insurance Claims

Made Easy.

For customers who purchased a Travel Insurance
policy after 1st March 2025,

Prefer to submit your claim offline?
Download the form here

We're here to help

Make Your Claim by Phone

  • Operating Hours:

    Monday to Friday, 08:30 to 17:30 Australian Eastern Standard Time (AEST)

  • General Inquiries for Existing Claims:

    Please call +61 3 8666 0781
    (Keep your claim number handy)

  • Emergency Assistance: Please call +61 2 9312 5168

Discuss Your Existing Claim!

If you have questions or need updates regarding a current claim, please have your claim number ready when you contact us. This will help us assist you more efficiently.

  • For Claims Submitted On or After 1st March, 2025

    Please contact us at +61 3 8866 0781

  • For Claims Submitted Before 1st March, 2025

    Please contact us at +61 2 8256 1770

In case of an emergency, please contact our Emergency Assistance team:

+61 2 9312 5168

Prefer to Handle Things Offline?

No worries – you can easily download our insurance claim form below.

Just fill it out, attach any required documents, and you can then email or send by post.

Frequently Asked Questions (FAQ)

General Claims FAQs

It will depend upon the type of claim but you should have available the following documents:

  • Travel Itinerary
  • Receipts
  • Proof of loss (Police report or Airline property irregularity report)
  • Medical reports (if applicable)
  • Car hire agreement (if applicable)

The most efficient way to lodge your claim is online via your My Account . Online lodgement also provides you with the ability to track the progress of your claim.

Alternatively, you can call or email using the following contact details:

Outside Australia: +61 3 8866-0781

Within Australia: (03) 8866-0781

Our operating hours are 08:30 to 17:30 Monday to Friday Australian Eastern Standard Time.

Email: claims@insure4less.com.au

Please include your policy number, claim number and assistance number (if applicable).

To understand what you’re policy covers and which claims you can make, please refer to your Product Disclosure Statement (PDS). You should have received the PDS with your policy confirmation email or you can also access via My Account online.

If you're unsure whether your claim is covered or if any exclusions apply to your circumstances, you're welcome to submit your claim for review.

General Claims FAQs | Claim Emergency FAQs